1. Scope
These terms apply when you use the Tqoia public website, request a Tqoia workspace, or access a Tqoia workspace made available to you. A signed order, service agreement, data processing agreement, or written onboarding terms may add to or override these terms for a specific customer.
2. What Tqoia provides
Tqoia is designed to connect operational CRM activity, invoicing, accounting, documents, reporting, projects, KYC and AML workflows, and controlled automation. Features may change as the platform is developed, configured for a customer, or limited by subscription, environment, permissions, and applicable law.
3. Workspace requests and accounts
Information submitted through the Get your Tqoia form must be accurate and submitted by a person authorised to request a workspace for the named organisation. We may review, accept, reject, or ask for more information before provisioning a workspace.
Users must keep credentials confidential, use access only for authorised business purposes, and tell the workspace administrator promptly if credentials or access controls may be compromised.
4. Customer data and records
Customers remain responsible for the business records they enter or import, including entity data, documents, invoices, accounting data, payment information, compliance evidence, and user-provided instructions. Tqoia supports workflow control and traceability; it does not replace professional judgement, statutory filings, accounting sign-off, legal advice, tax advice, or compliance decisions.
5. Automation and AI-assisted workflows
Tqoia may support imports, rules, integrations, agents, OCR, suggested classifications, generated entries, monitoring flags, and approval flows. Customers must review automated outputs where review is required by their process or by law and must configure credentials, permissions, and approvals with care.
6. Acceptable use
You must not use Tqoia to:
- break law, sanctions, fraud, anti-money-laundering, privacy, or security obligations;
- upload malware, attack infrastructure, bypass access controls, or test systems without authority;
- submit data you are not allowed to process or share;
- misrepresent generated output as reviewed professional advice when it has not been reviewed.
7. Availability and changes
We may maintain, secure, improve, suspend, or change public pages and service features. Workspace access may be restricted when onboarding is incomplete, subscription status requires it, security requires it, or a customer administrator disables access.
8. Intellectual property
Tqoia software, public-site content, designs, and platform materials remain owned by their respective rights holders. Customers retain rights they have in their own data. Access to the service does not transfer ownership of the platform.
9. Limitation
To the extent permitted by applicable law, Tqoia is provided subject to the commercial terms agreed for the relevant customer and without a promise that every workflow output is complete, error-free, or suitable without human review for a particular regulatory or business decision.
10. Contact and updates
We may update these terms as the public website and platform evolve. The version published on this page applies from publication unless a customer agreement states otherwise.